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Version

1.910

Owner

Head of Engineering

Last Updated on

Last Updated by

Bruno Belizario

Approved by

Raphael Santos

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Key Personnel Contact Info

Name

Position

Phone

Email

Location

Raphael Santos

Head of Engineering

Chief Technology Officer

+64 21 207 4880

raphael@ecoportal.com

Auckland, New Zeland

Bruno Belizario

DevOps Engineer

+55 22 99967 9572

bruno@ecoportal.com

Brazil

Julian Santos

DevOps Engineer

+55 24 98818 7572

julian@ecoportal.com

Brazil

Sean Oldfield

Front End Lead Engineering

+64 21 947 878

sean@ecoportal.com

Auckland, New Zeland

1 Plan Overview

1.1 Plan Updating

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Physical copies of this plan are available at the ecoPortal office at 221 Symonds StMockba House, Level 2, 24 St Benedicts Street, Eden Terrace.

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2 Emergency Response

2.1 Alert, escalation and plan invocation

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If a manager or staff member designated to contact other staff members is unavailable or incapacitated, the designated backup staff member will perform notification duties. 

3 Recovery Objectives

3.1 Recovery Time Objective (RTO)

In our commitment to maintaining optimal business operations, we have established a Recovery Time Objective (RTO) of 4 hours, representing the maximum allowable downtime in the event of a disruption. This RTO is a critical component of our business continuity plan, outlining the targeted duration within which our processes and systems must be restored to avoid any adverse impact on our operations.

A significant aspect of our recovery strategy involves acknowledging our dependency on third-party providers. These external entities play a pivotal role in the overall resilience of our systems. As part of our risk mitigation efforts, we have strategically chosen leading vendors renowned for their reliability and robust infrastructure – Amazon Web Services (AWS) for cloud services and MongoAtlas for database management.

3.2 Recovery Point Objective (RPO)

The Recovery Point Objective (RPO) signifies the acceptable amount of data loss that ecoPortal can tolerate in the event of a disruption. With an RPO of 2 hours, we are committed to preserving data integrity by ensuring that, at most, only the last 2 hours of data would be lost in the event of an incident. This aligns with best practices for minimizing data loss and maintaining business continuity.

Implementing point-in-time recovery provides us the ability to restore data to any defined moment within the last 7 days. This flexibility is a strategic decision that recognizes the varying nature and timing of potential data incidents. By allowing recovery to specific points in time, you gain precision in restoring data, mitigating the impact of errors, data corruption, or unintended changes.

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Appendix A – Technology Disaster Recovery Plan of Core ecoPortal Systems

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