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Subscribe to an RSS feed to be notified when we update Data Management Policy (note: you will need to cut and paste the "Subscribe to an RSS feed" URL into an RSS Feed Reader to monitor updates).
Purpose
To ensure that information is classified, protected, retained, and securely disposed of in accordance with its importance to the organization.
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Internal policies
Legal documents
Meeting minutes and internal presentations
Contracts
Internal reports
RocketChat Google messages
Email
Public
Documents intended for public consumption can be freely distributed outside ecoPortal. Examples include:
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ecoPortal will measure and verify compliance to this policy through various methods, including but not limited to, ; business tool reports, and both internal and external audits.
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Appendix A - Data Retention Matrix
System or Application | Data Description | Retention Period |
ecoPortal SaaS Products (AWS) | Customer Data | Up to 60 days after contract termination |
ecoPortal AutoSupport | Customer instance and metadata, debugging data | Indefinite |
ecoPortal Customer Support Tickets (HubSpot) | Support Tickets and Cases | Indefinite |
ecoPortal Security Event Data (GuardDuty, Inspector and CloudWatch) | Security and system event and log data, network data flow logs | AWS Instance - 1 year |
ecoPortal Vulnerability Scan Data (GuardDuty and Inspector) | Vulnerability scan results and detection data | 6 months |
Security Policies | Security Policies | 1 year after archive |
Temporary Files | AWS /tmp ephemeral storage | automatically deleted when process finishes |