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Documents intended for public consumption can be freely distributed outside ecoPortal. Examples include:
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Appendix A - Data Retention Matrix
System or Application | Data Description | Retention Period |
ecoPortal SaaS Products (AWS) | Customer Data | Up to 60 days after contract termination |
ecoPortal AutoSupport | Customer instance and metadata, debugging data | Indefinite |
ecoPortal Customer Support Tickets (HubSpot) | Support Tickets and Cases | Indefinite |
ecoPortal Security Event Data (GuardDuty, Inspector and CloudWatch) | Security and system event and log data, network data flow logs | AWS Instance - 1 year |
ecoPortal Vulnerability Scan Data (GuardDuty and Inspector) | Vulnerability scan results and detection data | 6 months |
Security Policies | Security Policies | 1 year after archive |
Temporary Files | AWS /tmp ephemeral storage | automatically deleted when process finishes |